Problem
A board governing a major public institution had accumulated years of informal decision-making patterns that were producing inconsistent, politically-driven outcomes — not because of bad intent, but because the system had no structural accountability mechanisms.
Insight
The breakdown wasn't in the individuals — it was in the absence of a decision architecture. Without explicit frameworks, boards default to the loudest voice or the most recent precedent. Neither serves the mission.
Output
A redesigned governance framework including role clarity matrices, decision-rights documentation, a meeting cadence restructured around strategic vs. operational items, and a board effectiveness evaluation protocol.